Small-business IT · Break/Fix · Microsoft 365
The Nelson Solution is IT support for small businesses — hands-on break/fix service in Alamogordo and Otero County, and Microsoft 365 email and licensing for businesses anywhere in the US. Plain English, honest pricing, no waiting on hold.
What we do
We keep the offering simple on purpose. If your problem doesn't fit either box, email us anyway — if we can't fix it, we'll tell you who can.
Something's broken and work has stopped. We come to you, find the problem, and fix it. No contract, no retainer — you pay for the work.
Professional email on your own domain — you@yourbusiness.com, not @gmail.com — plus Word, Excel, Teams, and cloud files. Simple monthly or annual subscriptions, set up and supported by us.
How it works
This is the whole process. It hasn't changed since people started fixing things for other people.
Describe the problem in your own words. "The internet is down" is a perfectly good description.
Remotely when possible, on site when it's not. We explain what happened in plain English.
Straightforward pricing, agreed before the work starts. No surprise invoices.
Local roots, remote reach
For break/fix work, we serve restaurants, shops, offices, and home businesses across Alamogordo, La Luz, Tularosa, and the rest of Otero County — on site when you need it, typically same evening or next day. For Microsoft 365, geography doesn't matter: email migration, licensing, and support are handled entirely remotely, so we take 365 clients anywhere in the country. Either way, you talk to the person who actually does the work.
Contact
Email any time — we reply within one business day, and on-site visits are scheduled for evenings and weekends when your business can spare the machine.
Broken machines, Microsoft 365 quotes, migration questions, or "can you take a look at this sometime" — all of it goes here. Include your business name and the best time to reach you, and we'll get back to you promptly.
support@thenelsonsolution.com